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Frequently Asked Questions
Please see below for answers to common questions from customers
About Geoffrey's Diamonds
Where is Geoffrey’s Diamonds located?
Geoffrey’s Diamonds has a showroom in Campbell, California, located at 342 E. Campbell Avenue. Our team is proud to serve customers throughout Campbell and the greater Bay Area. Appointments are available for personalized consultations.
What types of jewelry do you offer?
We offer a wide selection of fine jewelry, including engagement rings, wedding bands, diamond rings, earrings, necklaces, bracelets, pendants, watches, and more. Our jewelry is available in a variety of metals and features diamonds and precious and semi-precious gemstones.
Do you carry both natural and lab-grown diamonds?
Yes. We offer both natural and lab-grown diamonds in a variety of shapes, sizes, and qualities, helping you find the right diamond for your style and budget.
Diamonds & Engagement Rings
How do I choose the right diamond?
Our team can help you understand the 4 Cs of diamonds—Cut, Color, Clarity, and Carat Weight—and guide you toward a diamond that fits your preferences and budget. We can also help you compare natural and lab-grown diamonds to find the option that's right for you.
What diamond shapes do you offer?
We offer a variety of popular diamond shapes, including round, oval, cushion, princess, marquise, pear, Asscher, emerald, and radiant.
Can I customize an engagement ring?
Absolutely. Our custom design process allows you to create a one-of-a-kind engagement ring, wedding band, or fine jewelry piece. We work with you to bring your vision to life through personalized consultations, hand sketches, CAD design, and advanced 3D printing.
Can I make changes to a custom jewelry design?
Yes. We offer CAD revisions throughout the design process so you can refine the details of your piece before production. Because each custom piece is made specifically for you, custom orders are final. Adjustments are available within the parameters of the approved design, while major redesigns or material changes may result in additional costs.
Jewelry Repair & Restoration
Do you offer jewelry repair services?
Yes. Our experienced master craftsmen provide a range of jewelry repair and restoration services, including ring sizing, stone replacement, polishing, chain soldering, and other repairs. We also offer watch repairs and battery replacements.
Do you repair jewelry that was purchased somewhere else?
Yes. We can clean, polish, inspect, and service jewelry even if it wasn't originally purchased from Geoffrey's Diamonds. All repair work is evaluated individually.
How do I get a repair estimate?
An in-person evaluation is required for repair quotes. Our team will examine your jewelry and discuss the recommended work with you before moving forward.
Is jewelry repair covered by a guarantee?
Yes. Repairs performed by Geoffrey's Diamonds include a six-month guarantee. If our repair work does not hold, we'll make it right or provide a refund according to the terms of the repair guarantee.
Lifetime Warranty & Jewelry Care
Does Geoffrey's Diamonds offer a lifetime warranty?
Yes. We offer an all-inclusive lifetime warranty on qualifying jewelry purchased from Geoffrey's Diamonds. The warranty includes complimentary cleanings, inspections, polishing, maintenance and repair work, and ring resizing.
What does the lifetime warranty cover?
Qualifying jewelry made entirely of gold, platinum, or palladium, with or without diamonds and precious or semi-precious gemstones, is covered. Diamond replacement is also included for eligible stones up to .25 carats when the stone is lost from the setting and the jewelry has not been mistreated or mishandled.
How do I keep my lifetime warranty active?
To maintain your warranty, bring your jewelry to our Campbell showroom or send it to our service center for a complimentary care and cleaning inspection every six months.
What happens if I miss my six-month inspection?
Don't worry. If you miss an inspection, your warranty may be reinstated after a quality inspection and completion of any necessary repairs at your cost.
Does the lifetime warranty cover lost or stolen jewelry?
No. The lifetime warranty does not cover jewelry that is lost or stolen. We recommend obtaining separate jewelry insurance to protect against theft and total loss.
Can you resize my ring if my finger size changes?
Yes. Complimentary ring resizing is included with our lifetime warranty on qualifying jewelry.
Can you clean and inspect jewelry I didn't purchase from Geoffrey's Diamonds?
Yes. We are happy to clean, polish, and inspect jewelry even if it was purchased elsewhere.
Jewelry Appraisals
Do you offer jewelry appraisals?
Yes. We provide professional jewelry appraisals, including insurance appraisals, performed by experienced gemological professionals.
How much does a jewelry appraisal cost?
Insurance-grade appraisals are available for $150 per item with a typical two-week turnaround. Saturday appointments for a same-day, on-the-spot appraisal are available for $190 per item.
Can I get an appraisal if I'm thinking about selling my jewelry?
If you are looking for a verbal estimate of jewelry you already own and are considering selling, we are happy to provide a complimentary verbal estimate. Formal appraisals are recommended primarily for insurance purposes.
Gold Buying
Do you buy old gold jewelry?
Yes. We purchase gold jewelry that you no longer wear or want, offering competitive prices based on current market value and the characteristics of your gold.
What types of gold jewelry can I sell?
You can bring in a variety of unwanted or outdated gold jewelry, including rings, necklaces, earrings, bracelets, and other gold pieces. Whether you have one item or an entire collection, our team can evaluate your jewelry.
Do you buy diamonds?
We offer fair market value for GIA-graded natural diamonds that are one carat or larger. Our team can evaluate your diamond and explain your options.
Shopping Online
Can I shop for jewelry online?
Yes. You can browse our online collection of fine jewelry, including engagement rings, wedding bands, diamond jewelry, and more.
Can I pick up my online order in store?
Select items may be available for in-store pickup. Availability and pickup options are displayed with eligible products.
Can I customize a piece I see online?
Many of our jewelry pieces may have customization options available. Contact our team to discuss sizing, metal options, gemstones, or other potential modifications.
What if I need help choosing a piece?
Our jewelry experts are here to help. Whether you're shopping for an engagement ring, wedding band, diamond, or special gift, we can help you compare options and find a piece that fits your needs.
Can I make an appointment?
Yes. We encourage appointments for custom design consultations, diamond selection, appraisals, repairs, and personalized jewelry consultations.
Returns & Exchanges
What is your return policy?
Eligible in-stock items may be returned within 30 days of purchase, provided they are unused, in their original condition and packaging, and accompanied by proof of purchase.
Are custom jewelry and special orders returnable?
No. Special and custom-made items are final sale and are not eligible for return or exchange.
Are sale items returnable?
Sale items are not eligible for refunds under our current return policy. Regular-priced merchandise may be eligible for return if all other requirements are met.
Are gift cards refundable?
No. Gift cards are non-returnable.
Who pays for return shipping?
Customers are responsible for return shipping costs. Original shipping costs are non-refundable, and return shipping costs may be deducted from the refund when applicable.
Still have questions?
Our team is here to help. If you have questions about a diamond, custom design, repair, appraisal, gold buying, or a product you're interested in, contact Geoffrey's Diamonds or visit our Campbell showroom. We're happy to help you find the right solution for your jewelry needs.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.